Welcome to Havenia! Below are answers to some common questions you might have about our brand and the products we offer.
What kinds of home goods does Havenia sell?
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Havenia offers a range of home goods to suit various tastes and needs such as furniture, decor items, kitchenware, bedding, bath essentials, lighting fixtures, rugs, and much more.
Where is Havenia located?
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Havenia is online-only at this time so unfortunately there are no retail locations for our customers to visit. However, our corporate office is located at 66 W Flagler St, Suite 900, Miami, FL 33130. Please note that orders will not be accepted at our corporate office. Please place them online.
What are your hours of operation?
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While our business hours are limited our customers may place their orders with us 24/7.
Does Havenia offer worldwide shipping?
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Yes. We offer free worldwide shipping to our customers all over the world.
What is your return policy?
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We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of delivery for a full refund or exchange. Please refer to our Refund Policy for more details.
How can I track my order?
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Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery online.
Do you offer gift-wrapping services?
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At this time we do not offer gift wrapping services.
Can I cancel or modify my order after it has been placed?
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We strive to process orders as quickly as possible to ensure prompt delivery. If you need to cancel or modify your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request. Please note that orders that have already been processed or shipped cannot be changed.
How can I contact customer support?
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If you have any questions, concerns, or feedback, our customer support team is here to help. You can reach us during business hours via the LiveChat, through the contact form on our contact page, or via email at
support@havenia.com. We aim to respond to all inquiries within 24 hours.
Do you offer discounts or promotions?
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Yes, we occasionally offer discounts, promotions, and special offers to our valued customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and promotions.
Are your payment methods secure?
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Absolutely! We take the security of your personal information very seriously. Our website uses encrypted SSL technology to ensure that your payment details are safe and secure during the checkout process.
What is your shipping and delivery policy?
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Orders are typically processed within 1–2 business days after payment confirmation. We offer standard and expedited shipping options based on your preferences. See our Shipping Policy for more details.
From where are Havenia’s products sourced?
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Havenia sources its products from various locations worldwide, ensuring a diverse range of offerings. This global approach allows for access to high-quality goods from different regions, enriching the selection available to customers.
Still have questions?
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If you have any other questions or concerns that are not addressed here, please don’t hesitate to reach out to us at
support@havenia.com. Thank you for choosing Havenia for your home décor needs.
