FAQs
FAQs
1. What kinds of home goods does Havenia sell?
At this time we only offer our flagship bedsheet set but we hope to offer a wider range of home goods to suit various tastes and needs in the near future such as furniture, decor items, kitchenware, bedding, bath essentials, lighting fixtures, rugs, and much more.
2. Where is Havenia located?
Havenia is online-only at this time so unfortunately there are no retail locations for our customers to visit. However, our corporate office is located at 66 W Flagler St, Suite 900, Miami, FL 33130. Please note that orders will not be accepted at our corporate office. Please place them online.
3. Are your products high-quality?
Yes, we take pride in offering high-quality products sourced from reputable manufacturers and artisans. We prioritize quality craftsmanship and materials to ensure durability and customer satisfaction.
4. What are your hours of operation?
Please see our Hours of Operation below.
Note: While our business hours are limited our customers may place their orders with us 24/7.
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Day
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Time
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Monday
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8:00am - 6:00pm
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Tuesday
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8:00am - 6:00pm
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Wednesday
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8:00am - 6:00pm
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Thursday
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8:00am - 6:00pm
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Friday
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8:00am - 6:00pm
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Saturday
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8:00am - 12:00pm
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Sunday
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Closed
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5. Do you offer international shipping?
At this time, we only offer shipping within the contiguous United States. We hope to expand our shipping options in the future to reach more customers worldwide.
6. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of delivery for a full refund or exchange. Please refer to our Refund Policy for more details.
7. How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery online.
8. Do you offer gift wrapping services?
At this time we do not offer gift wrapping services.
9. Can I cancel or modify my order after it has been placed?
We strive to process orders as quickly as possible to ensure prompt delivery. If you need to cancel or modify your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request, but please note that orders that have already been processed or shipped cannot be changed.
10. How can I contact customer support?
If you have any questions, concerns, or feedback, our customer support team is here to help. You can reach us during business hours via the LiveChat, through the contact form on our contact page, or via email at support@havenia.com. We aim to respond to all inquiries within 24 hours.
11. Do you offer discounts or promotions?
Yes, we occasionally offer discounts, promotions, and special offers to our valued customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and promotions.
12. Are your payment methods secure?
Absolutely. We take the security of your personal information very seriously. Our website uses encrypted SSL technology to ensure that your payment details are safe and secure during the checkout process.
13. What is your shipping and delivery policy?
Orders are typically processed within 1-2 business days after payment confirmation. We offer standard and expedited shipping options based on your preferences. See our Shipping Policy for more details.
14. Where are Havenia's products sourced from?
Havenia sources its products from various locations worldwide, ensuring a diverse range of offerings. This global approach allows for access to high-quality goods from different regions, enriching the selection available to customers.